Professional Credit Training UK

Credit Management Conference Exhibition & Award Ceremony

Advanced Telephone Collection Techniques

Date 7 August 2009

Time 9.30am – 4.30pm

Location 4th Floor, Donegall House, 7 Donegall Square North, Belfast, BT1 5GB

Cost £200.00 + VAT

Key Elements Covered Effective use of the telephone Planning and preparation Call management and analysis Communication skills Negotiation skills

Duration Full day
Target Delegate Group All those involved in the collection by telephone of overdue accounts.

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